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[White Paper] Application Performance Management Best Practices
Description:The foundation for any good application performance management strategy is an understanding of the current environment. With network and application usage increasing, IT organizations face serious challenges in meeting corporate and business unit demands. Read this expert E-Guide–a series of previously published Expert Tips from SearchNetworking.com–and see how organizations are keeping application traffic moving smoothly [...]
[White Paper] How to Simplify .NET Testing
Description:HP QuickTest Professional software is a useful tool for regression test and function test automation. This paper will briefly review the challenges or testing Windows Forms applications and review the functionality of HP QuickTest Processional and its .NET add-in capabilities. Infragistics has also teamed up with HP enabling enable automated testing of the presentation layer [...]
[White Paper] A Comprehensive Approach to Practicing ITIL Change Management
Description:Batch processing is a critical part of most enterprises. It is a foundation technology for applications including e-commerce, accounting, stock and inventory control, enterprise resource planning, customer service, and many more. Any disruption to batch processing can have a huge impact to the business through downtime, lost revenue, contract penalties and more.Batch processing is a [...]
[White Paper] 2009 Security Mega Trends Survey
Description:The 2009 Security Mega Trends Survey helps us to better understand if certain publicized IT risks to personal and confidential data are, or should be, more or less of a concern for organizations. The results of the study are helpful to organizations struggling to understand how they should allocate resources to help ensure their information [...]
[White Paper] Why Free Patch Management Tools Could Cost You More
Description:Today’s current economic situation underscores the importance of scrutinizing all business expenses, particularly within IT. As organizations look to keep operating expenses down, “free” technology solutions start to look more attractive. However, when choosing a solution for patching your systems and servers, it is important to consider the total cost of ownership (TCO) and the [...]
[White Paper] What to Say to a Porcupine: Strategies for Dealing with Difficult Customers
Description:
Discover how to change the way people react to you in your most difficult customer support situations.
As a customer service and support professional, it is imperative that in today’s challenging service environment you learn how to deal with difficult customers; to deliver on your goal of making them happy and increasing retention. Explore some of [...]
